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Do this if Your Cebu Pacific Flight is Cancelled or Delayed

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Was your Cebu Pacific flight cancelled or delayed?  You can do the below to get a full refund or a rebook of your flight at no cost.

If the flight is delayed by 3 hours, passengers can avail of any of these options:

  1. Rebooking of flights for travel, to the next available flight within 30 days from original departure date; or
  2. Travel Fund (must be redeemed within 90 days from original departure date. Travel date can be beyond 90 days, as available in the CEB website)
  3. Full Refund

Cebu Pacific said it also provides refreshment or meals, free phone calls, text or e-mails, and first aid if necessary.

If the flight is delayed by 6 hours, passengers will receive a Cebu Pacific travel voucher and may also avail of any of the options below:

  1. Rebooking of flights for travel, to the next available flight within 30 days from original departure date; or
  2. Travel Fund (must be redeemed within 90 days from original departure date. Travel date can be beyond 90 days, as available in the CEB website)
  3. Full Refund

Travel voucher

  1. If the delayed flight is a domestic flight, the voucher will be valid for travel to any of Cebu Pacific’s domestic destinations.
  2. If the delayed flight is a short haul international flight, the passenger may opt to redeem it for travel to any short haul Cebu Pacific destination.
  3. If the flight is cancelled due to force majeure or causes that are beyond the airline’s control, such as weather, air traffic congestion, war and acts of God, Cebu Pacific said it provides passengers any of these options without additional charges:
    1. Rebooking of flights for travel, to the next available flight within 30 days from original departure date; or
    2. Travel Fund (must be redeemed within 90 days from original departure date. Travel date can be beyond 90 days, as available in the CEB website)
    3. Full Refund
  4. If the flight is cancelled due to causes that are within the airline’s control, such as scheduled mandatory aircraft maintenance, extended servicing of aircraft, Cebu Pacific provides passengers any of these options without additional charges:
    1. Rebooking of flights for travel, to the next available flight within 30 days from original departure date; or
    2. Travel Fund (must be redeemed within 90 days from original departure date. Travel date can be beyond 90 days, as available in the CEB website)
    3. Full Refund

Aside from these options, the airline said it also provides meals, hotel accommodations, transfers, as appropriate, for cancellations or delays that are due to causes that are within the airline’s control.

As soon as flights are cancelled, passengers may rebook flights or request for a refund or travel fund by approaching the CEB check-in counter at the airport; or calling CEB’s reservation hotlines +(632)7020-8000; or visiting Cebu Pacific’s ticket offices listed below:

  • NAIA Terminal 3 Sales Office – Level 3, Departure Hall, NAIA Terminal 3, Andrews Ave., Pasay City
  • NAIA Terminal 4 Express Ticket Office – Old Domestic Road, Pasay City
  • Robinsons Galleria – West Lane, Level 1, Ortigas Ave. cor. ADB Ave. Quezon City
  • Robinsons Place Imus – Level 4, Aguinaldo Highway Imus, Cavite
  • Robinsons Place Manila – Level 1 Adriatico Wing, Pedro Gil cor. Adriatico St. Ermita Manila
  • Cebu Airport Ticket Office – Mactan International Airport, Lapu-Lapu, Cebu City
  • Robinsons Fuente – Fuente Osmeña, Cebu City??

 

JDC

Isang ordinaryong OFW sa Kuwait na kagaya ng lahat na gising, ligo, trabaho ang routine araw-araw at nangangarap na balang araw ay makakauwi na ang lahat ng OFW sa Pilipinas na hindi na maghihirap.

4 thoughts on “Do this if Your Cebu Pacific Flight is Cancelled or Delayed

  1. i have been traveling quite frequently as my work place is a bit far from home, leisure and business trips as well. So far I haven’t encountered cancelled flights. I had once had delayed flight, it was less than an hour only. My utmost concern is my safety. So aside from God, I thanked Cebu Pacific everytime I landed.

  2. Hindi lahat totoo yan kahapon flight Ng brother in law ko sabi delayed lang Ng 5 hrs nag wait sila lahat sa airport Ng 5 hrs,pero after 3 hrs Ng pag hihintay sinabi na sa kanila na cancelled na ang flight,ang pinaka masama pa dun eh hindi sila pinag hotel dahilan Ng Cebu pacific may visa naman daw sila kya umuwi na lang sila at hindi pa yun promo daw ang ticket nila.anong klaseng serbisyo talaga ang Cebu fucking pacific grabe ang ginagawa nila sa mga pasahero una hindi kaming mga pasahero ang humihingi Ng promo ticket nyo kayo ang nag papakana nun dahil wala Ng gustong sumakay sa inyo,pero same lang din pala ang serbisyo nyo BULOK talaga international o local flights ganyan na talaga kayo nakakahiya sa ibang lahi na nag try sumakay sa airlines nyo BULOK NA BULOK

  3. kung ako ang magtratravel at delayed ang flight ko MABUBUWISIT AKO.. specially kung if it is within the airlines control…eh bakit ko pa ipaparebook sa earliest flight kung dumating rin naman within 3 or6 hrs…kaya nga akp pumili ng date dahil kailanga kpng makarating sa ganoong lugar…understandable naman kung force majure as they said pero lagi na lang sinasabi rebooking to the next flight eh free like ko nga dumating agad bat ko naman iibahin ang date ng flight ko specially kung pupuntahan ko eh importante…samantalangnpag ang customer or yung pasahero na delayed forfitted lahat ng binayad…magpabooking ka uli mas mahal pa sa tiket na nabili mo na…ni hindi nila i accept kahit 50 percent man lang nung price ng tiket na di mo naman nagamit…sasabihin dapat nagpa book ka within 24 or 8 hrs. Before flight….ay ewan.

    1. ung guide nila pag titidnan e pabor pa din sa kanila at hindi sa mga pasehero nila. mas dapat na tidnan ng gobyerno na ang dapat na gawin sa mga domestic flights. PAL saka cebu pac parehong hassle sa byahero. ang advice ko lang usually kumuha ng first flight para siguradong walangkahit papano maliit ang chances na may delay saka aberya

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